Refund and Returns Policy

Thank you for shopping at terivo. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. Please get in touch if you have questions or concerns about your specific item.

Return Process

To initiate a return, please contact our customer service team at [email protected] or +1 (737) 284-9421. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Timing of Refunds

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. The timing depends on your payment provider’s policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] or +1 (737) 284-9421and send your item to: 6760 Northwest Chestnut Lane, Austin, Texas 78718, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (737) 284-9421
• Address: 6760 Northwest Chestnut Lane, Austin, Texas 78718, United States